Shipping Policy

 

Orders are shipped within 1-3 business days.

$6 Flat Rate  Shipping on orders less than $75

FREE SHIPPING - $75 or more

 

Exchanges, Return & Refund Policy

Please choose carefully.

RETURN POLICY

 

Last updated November 01, 2020

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at maskedop@outlook.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Georgia Thomas Designs

Attn: Returns

RMA #

1507 Eleanor Street  

Savannah, GA 31415  

United States  

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

The following items cannot be returned:

 

     ●     face masks   

     ●     jewelry   

 

 

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

  

     ●     A $5.00 restocking fee will be charged for all returns.     

     ●     Sale items are FINAL SALE and cannot be returned.        

     ●     No returns, exchanges or refunds on face masks, jewelry or sale items. All items returned must be unworn, unwashed or dry cleaned, and in new condition    

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

912-349-9409 

maskedop@outlook.com 

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